Terms & Conditions

1. Warranty terms

For any purchase or sale electronically on the balkmall.com online platform, each user automatically accepts without any reservation all the terms and conditions set out on the website. Balkmall.com reserves the right to change the terms of use and general terms and conditions whenever necessary. Users will always be informed of any changes by clicking on the command "Terms & Conditions" on the balkmall.com website.

2. Copyright

All content of the balkmall.com website, name, logo, design, rules, instructions, icons, videos and any other element that constitutes copyright under Albanian legislation, is the exclusive property of the balkmall.com subject, otherwise we will talk to the relevant authorities to resolve this issue.

3. The principle of confidentiality

All data provided by individuals or entities registered on the website, will be completely confidential and prohibited for external use. All data available from balkmall.com will not be used for any other reason than the process of sale-purchase, shipping and successful completion of any order. Any buyer or seller has the right to request if he wants to delete his personal data and his account in case he no longer wants to be part of balkamall.com, closing his account.

4. Payment security

Monetary transactions on the balkmall.com platform are guaranteed at the maximum level of security, as this website uses the most secure electronic protocol "https"

We use Strips to Securely Process your cards. Credit / Debit Card payments can be made from Albania and Kosovo at no extra charge.

5. Payment Methods

• Credit / Debit Card Payment

• Paypal

• Cash on Delivery (Currently this method can be used only by Albania).

6. Rights and obligations of the buyer.

The buyer has the right:

• To benefit fast and qualitative service

• Create an account on the website and benefit based on the number of purchases made, discounts on prices, promotions, offers, etc.

• Request information by contacting via our mobile number, sending a message in the chat of the website, sending an e-mail to [email protected] or a message on social networks (Facebook, Instagram).

• Request the right to appeal by sending his claims to [email protected] and the platform staff will take appropriate action in any situation.

The buyer should:

• Accept the terms and conditions of the balkmall.com subject of which every buyer will be informed by clicking the command "Terms and Conditions" on the website

• Provide information and data necessary for the successful completion of the purchase. (Name, Surname, Address, No. Cel).

7. Rights and obligations of the seller

The seller has the right:

• List his own products on the website, under the relevant categories

• Seek the assistance of balkmall.com staff to advertise products on the website

• Make the product shipping service by itself

The seller has the duty:

• Update the quantity of products advertised on the website (no. of products which are available), delete from the list of advertisements the product that is no longer in stock

• Be responsible for the product / service offered to balkmall.com customers

• The shipping process should fullfill the time limit specified in the regulation of balkmall.com

• Apply the principle of confidentiality, maintaining the data and information of highly responsible buyers.

8. Violation of terms and conditions

If these terms and conditions are violated, balkmall.com has the right to restrict activity on the online platform, remove the offer, terminate the listings, warn other users about the actions of the infringer.

9. Applicable law

These terms and conditions are regulated and interpreted in accordance with the Civil Code, law no. No. 10 273, dated 29.4.2010 "On the electronic document" as amended, (Amended by law no. 101/2015, dated 23.9.2015), Law no. No. 9880, dated 25.2.2008 “On electronic signature” as well as in the legislation in force of the Republic of Albania at the moment of signing this contract.